LiveChat Software is a global provider of solutions for managing online business communications, generating leads, and selling online.
The product portfolio includes:
- LiveChat, an application for customer communication
- ChatBot, a framework for creating bots
- HelpDesk, a ticketing system for managing emails
- KnowledgeBase, an app for developing help centers on companies' websites
All the products are a part of the ecosystem. As a result, their users can integrate them to enhance their teams' productivity and effectiveness, fulfill business needs, and improve customers' experiences. What's more, users can connect with each other and also with the Company's experts and developers in the Community
The Company offers its solutions under the SaaS (Software as a Service) model. They are used for managing text communication with customers in both business-to-consumer (B2C) and business-to-business (B2B) sectors. LiveChat Software's customer portfolio starts with small private companies and goes up to Fortune 500 enterprises, including PayPal, IKEA, Ryanair, Unilever, Henkel, and Atlassian.
LiveChat Software currently focuses on developing new products, updating existing ones, and expanding customer acquisition channels.
The Company has a proven business model with a marginal, close-to-zero customer acquisition cost. Because of the low level of recurring expenses and no additional CAPEX, LiveChat Software keeps a high degree of scalability while retaining strong profit margins.
LiveChat Software's products are addressed primarily to SMEs. Still, by introducing new features and flexible pricing schemes, the Company is also reaching out to businesses that operate on a larger scale. A progressive price list allows the Company to generate higher revenues from clients who use a broader set of functionalities.
Businesses from all industries use the Company's solutions. At present, IT companies account for the largest number of clients. Other prominent sectors represented among customers include retail, education, marketing, gaming and gambling, automotive, entertainment, financial services, health care, and tourism.
LiveChat Software also runs projects focused on accelerating customer acquisition growth. These include the Partner Program , which builds a global network of marketers and agencies creating new sales channels for the Company's product suite. Beyond that, the Company offers the LiveChat Platform , allowing developers to build and monetize applications using LiveChat APIs and services.