HelpDesk, a text communication support solution for businesses, now has over thousand clients. It is the third product from the LiveChat Software portfolio to reach this level of growth. HelpDesk helps, among others, to manage so-called tickets - inquiries or issues of clients - allowing for a significant reduction in the time needed to solve issues and improve satisfaction.
"One thousand paying customers for a SaaS product is a level that means the solution has survived the first development phase and has been accepted by the market. We now have a lot of work ahead of us to ensure that HelpDesk provides even more value to its customers and end-users," said Mariusz Ciepły, CEO of LiveChat Software.
HelpDesk is used by companies worldwide, including STS Gaming Group, Tradera, RateGenius, AchieveCE, PureGear, 4over4.com, and BirdieBall, and in a variety of industries.
"HelpDesk helps our customers to reduce customer service times, which is why we are currently focusing on automation. But our focus is also to improve the end-user experience, which translates into building relationships between companies and their customers,"said Rafał Kloc, Head of HelpDesk product.
One successful HelpDesk implementation is Brastel - the Japanese telecommunications company - which reduced the average time to resolve a customer case by 39 percent thanks to the solution. Another stellar example is the Canadian Valley Driving School, which managed as much as 50 percent.
HelpDesk supports email communication but can also be integrated with other communication channels, including, of course, LiveChat. Unlike LiveChat Software's flagship product, HelpDesk is dedicated exclusively to asynchronous communication. A ticket, or an issue raised by a customer, can be tracked in the ticket system to monitor the entire process of its handling in the company by individual people or departments and the activities performed in connection with it.
About LiveChat Software
Operating in the "customer service" business, LiveChat Software is one of the leaders in the global market for live chat solutions. Its LiveChat product supports companies in customer service, online sales support, and lead generation - allowing its partners to stay in touch with their customers anywhere and anytime. LiveChat Software's other products include ChatBot, HelpDesk, KnowledgeBase, and OpenWidget.
LiveChat is used by over 37 thousand companies in 150 countries, and the ChatBot product has over 2,800 customers in more than 30 countries.