Text – Investor Relations

The consolidated revenue of Text Group in the first half of the 2025/2026 financial year amounted to 167.6 million PLN, with net profit at 59.7 million PLN. This represents a year-on-year decrease of 4.9% and 30.9%, respectively.

The Company generates the vast majority of its revenue in US dollars— USD-denominated sales increased by 1.2% y/y to 44.3 million USD.

At the end of the first half, monthly recurring revenue (MRR) reached USD 7.06 million, which represents a 0.3% year-on-year increase. Annualized recurring revenue (ARR) amounted to USD 84.77 million. The Group’s strategic objective remains to reach USD 100 million in ARR.

Management Board Commentary

“We are dealing not only with a weak dollar but also with a situation in which the rules of the internet are changing very quickly. Changes in the way content is searched online make client acquisition more difficult for us, but—more importantly—they pose a significant challenge to many of our current and potential business partners. I am confident we will overcome this challenge, but it will require substantial work and time.

At the same time, we strongly believe in the potential that AI offers and in our ability to support our partners ever more effectively thanks to this technology. Our business remains healthy; we generate the funds needed to invest in our development, expand our products—especially Text App—experiment, and share the profits we generate with Shareholders.”
– said Mariusz Ciepły, CEO of Text.

Key Events of the Half-Year

In August, the Company conducted a technical soft launch of a new product, working name Text App, on the text.com domain.
In the second quarter of the financial year, the Company organically acquired its first new customers for this solution.
Work continues on further developing Text App, “warming up” the text.com domain—which is intended to become a new customer acquisition channel for the Company—as well as refining the sales funnel and optimising the value presentation of the product.
Customers using other Text products can try Text App within their current subscription, but no forced migration is being conducted.
In November, an audit begins as part of the process to obtain SOC 2 certification. The Company expects to receive Type I certification around the turn of 2025/2026 and Type II certification in the early second half of next year.

Currently, Text App supports more than 700 organisations in their online communication.

Text App combines key functionalities of the Company’s earlier products (LiveChat, HelpDesk, ChatBot) with new features, including AI agents. Intensive development of the platform is planned over the coming months. In parallel, the Company continues developing Text Intelligence—its proprietary AI technology stack supporting the product.

Key Financial Figures – First Half of 2025/2026

MRR at period-end: USD 7.06 million → ARR: USD 84.77 million (+0.3% y/y)
Revenue in USD: 44.3 million USD (+1.2% y/y)
Revenue in PLN: 167.6 million PLN (–4.9% y/y)
Net profit: 59.7 million PLN (–30.9% y/y)
Operating profit: 65.5 million PLN (–29.5% y/y)
EBITDA: 78.3 million PLN (–25.1% y/y)

Margins:

Gross margin: 68.3%
Operating margin: 39.1%
EBITDA margin: 46.7%
Net margin: 35.6%

Dividend Policy

The Management Board reaffirms the Company’s dividend policy and plans to request the Supervisory Board’s approval for the payment of an advance on the expected dividend for the current financial year, at a level of 1.15 PLN per share.

Trends After the End of the First Half

In October–November, the trends observed in previous quarters persisted. Changes in online content search continued to impede new customer acquisition and had a very negative impact on the businesses of many current and potential partners and users of the Company’s solutions. As a result—and due to the unfavourable macroeconomic situation in key markets—customer churn remained high (though it did decrease compared to previous periods: for the flagship product LiveChat, it fell to below 4% per month).

Nevertheless, strong revenue retention and success in acquiring larger customers contributed to a stable MRR level compared to the beginning of the quarter. It should be noted, however, that the turn of the calendar year is traditionally the weakest period for new customer acquisition. A decline in MRR at the end of the quarter, therefore, cannot be ruled out.

Text S.A.

Text S.A. is a technology company listed on the Warsaw Stock Exchange, specialising in text-based communication and customer service automation solutions. Its product offer includes LiveChat, ChatBot, HelpDesk, KnowledgeBase, OpenWidget, and the new suite-class solution, Text App.