April 7, 2026
We are pleased to announce a breakthrough in AI performance metrics. Recent operational data reveals that AI agent within the Text ecosystem have achieved an average 74% Resolution Rate. This figure not only exceeds the standard human First Contact Resolution (FCR) benchmarks (typically 70–75%) but also significantly outperforms the 60% resolution rates recently touted by other major Silicon Valley AI players.
The full press release is available in our press office at the following link.