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​​Preliminary estimated revenue for Q4 2021/22 FY

The Management Board of LiveChat Software S.A. (“Company”) informs that the estimated consolidated sales revenues of the LiveChat Software Capital Group (“Group”) for the three months period ended in March 2022 (Q4 of the 2021/22 financial year) amounted to 14.61 mn USD and were 15.4% higher than those achieved in Q4 of the 2020/21 financial year.

In the same period of the previous year (January - March 2021) consolidated revenues amounted to 12.66 mn USD.

In the period October – December 2021 (third quarter of the financial year 2021/22) revenues amounted to 13.92 mn USD.

The increase in revenues compared to the previous year results from both the increase in the number of clients of all the Group’s solutions and the higher ARPU (average revenue per client).

The Group’s Monthly Recurring Revenue (MRR) value at the end of March 2022 was 4.64 mn USD, which is an increase of 4.5% from the end of December 2021 and an increase of 15.4% year on year. For the purpose of MRR calculation, the annual payments are broken down into individual months.

The most important trends that influenced the achieved result are:

  • Change of ARPU (average monthly revenue per subscriber) of the main Groups’ products. At the end of March 2022, LiveChat ARPU was USD 120.9 in comparison with USD 119.2 at the end of December 2021 and USD 117.0 a year ago.
  • ChatBot ARPU amounted to USD 102.3 at the end of March 2022 as compared with USD 98.9 at the end of the last quarter and USD 86.9 a year ago.
  • Increase in the number of Group’s customers. At the end of Q3 2021/22 there were 35.559 LiveChat paying clients and 2.404 ChatBot paying clients.
  • ChatBot product revenues increased by 3.5% in comparison with the previous quarter and by 32.6% in comparison with the same period last year.

The Management Board believes that the Russian aggression on Ukraine does not have a significant impact on the financial results or the business operations of LiveChat Software. The Company estimates that combined revenues from the Russian, Ukrainian and Belurussian markets represent less than 0.5% of MRR.

At the beginning of March the Company blocked the possibility of setting up test accounts and buying our products from Russia and Belarus.

The financial result of the Q4 2021/2022 will be affected by the donations made by the Company to non-govermental organziations, including PLN 1 mn donated to the Polish Humanitarian Action.

The Company indicates that its offer is addressed to business clients via websites, including www.livechat.com, www.chatbot.com, www.helpdesk.com, www.knowledgebase.ai.

The Management Board emphasizes that the presented data are estimates and preliminary. Therefore, they may ultimately differ from those shown in the periodic report.​​

Because the Company generates the vast majority of revenues in the US dollar (USD), the USD / PLN exchange rate has a significant impact on the results presented in the periodic reports