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Key performance indicators for Q1 2023/24 FY

The Management Board of LiveChat Software S.A. ("Company”) publishes the key performance indicators ("KPIs") of the LiveChat Software Capital Group ("Group") for the first quarter of the 2023/24 financial year (April - June 2023).

The estimated Group's Monthly Recurring Revenue ("MRR") value across all products at the end of June 2023 was USD 6.47 mn, an increase of 1.1% from the end of March 2023 and an increase of 34.2% year on year.

In the view of the Management Board - MRR is the key performance indicator to access the actual development of the Company's business. Historically, the Company recognized the revenues when the payments were received (also in case of the payments for periods longer than a month). In contrast, MRR takes into account the value of the individual licenses spread evenly over the time the service is provided.

Considering the auditor's comments on the annual report, the Company is currently working on revising its revenue recognition policy. It is therefore waiving the publication of preliminary revenue estimates.

In Q1 2023/24, the Group's estimated operating cash flow (which used to be the base for the estimated preliminary revenues) amounted to 20.16 mn USD compared to 20.02 mn USD in the previous quarter and 15.21 mn USD a year ago.

The increase in MRR compared to the previous quarter results mainly from the rise in the number of clients of LiveChat product. The year-on-year increase results from both the rise in the number of clients of all Groups’ solutions and the higher ARPU (average revenue per client).

The most important trends that influenced the achieved result are:

Change of ARPU (average monthly revenue per subscriber) of the main Groups' products. At the end of June 2023, LiveChat ARPU was USD 158.2 compared to USD 159.7 at the end of March 2023 and USD 120.5 a year ago.

ChatBot ARPU amounted to USD 122.5 at the end of June 2023, compared with USD 121.0 at the end of the last quarter and USD 102.5 a year ago.

Increase in the number of Group's customers year-on-year. At the end of Q1 2023/24, there were 37.765 LiveChat paying clients and 2.804 ChatBot paying clients.

The Company indicates that its offer is addressed to business clients via websites, including www.livechat.com, www.chatbot.com, www.helpdesk.com, www.knowledgebase.com, and www.openwidget.com. Due to the acquisition of the text.com domain and the planned rebranding of the Group's companies, corporate content is gradually transferred to this domain.

The Management Board emphasizes that the presented data are estimates and preliminary. Therefore, they may ultimately differ from those shown in the periodic report.​​

Because the Company generates the vast majority of revenues in the US dollar (USD), the USD / PLN exchange rate significantly impacts the results presented in the periodic reports