The Management of Text S.A. ("Company") hereby discloses to the public the key operational indicators recorded by the Text Capital Group ("Group") in the first quarter of the 2025/26 financial year (April - June 2025).
In the first quarter of the financial year, the estimated value of the Group’s Monthly Recurring Revenue (MRR) from subscriptions to all products amounted to USD 7.17 million as of the end of June 2025. This represents an increase of 1.4% year-over-year and an increase of 0.7% compared to March 31, 2025. The reported MRR value includes fixed subscription fees and excludes usage-based fees, such as additional ChatBot interactions, API as a Service, and others. The Annual Recurring Revenue (ARR) amounted to USD 86.04 million.
The estimated value of payments received totaled USD 21.83 million, representing a year-over-year decline of 3.5% and a quarter-over-quarter decrease of 2.8%. The decline results from a lower share of annual payments in the total compared to the reference periods.
As of the end of June 2025, the ARPL (Average Revenue Per License – equivalent to the previously used ARPU) for the LiveChat product amounted to USD 184.2, compared to USD 181.9 as of March 31, 2025, and USD 170.7 a year earlier.
The ARPL for the ChatBot product was USD 153.6, compared to USD 147.3 as of the end of March 2025 and USD 146.2 a year earlier.
The ARPL for the HelpDesk product amounted to USD 257.5, compared to USD 225.1 as of March 2025 and USD 171.0 a year earlier.
As of the end of Q1 of the financial year, the number of paying LiveChat customers was 33,157.
The number of ChatBot customers as of the end of June was 3,375, and the number of HelpDesk customers at the end of the period was 1,980.
In June, selected existing clients of the Company gained access to a suite-class solution under the working name Text App, which integrates the functionalities of the existing solutions (LiveChat, ChatBot, HelpDesk) and introduces new capabilities.
Starting from the next quarter, the Company plans to change the scope of the published operational indicators (KPIs).
The consistent increase in the share of clients using more than one product, as well as clients with ARPL significantly above average, has rendered the number of customers of individual products an inadequate metric for assessing the Company’s business development.
Additionally, the Company plans to migrate its current clients to the unified suite-class platform in the upcoming period and to offer it to new clients.
As a result, the number of clients per individual product is becoming an increasingly unreliable indicator for evaluating the scale of operational activity and business growth, and the change related to the introduction of Text App disrupts their continuity. In subsequent quarters, the Company will provide data on MRR that best reflects the development of its business, supplemented by the value of payments received in the quarter.
The Company notes that its offering is targeted at business clients via online platforms, including livechat.com, chatbot.com, helpdesk.com, knowledgebase.com, openwidget.com, and in the future also text.com.
The Management Board emphasizes that the presented data are preliminary estimates and may differ from the final figures presented in the periodic report.
Given that the Group generates the vast majority of its revenue in US dollars (USD), the USD/PLN exchange rate has a significant impact on the final results presented in periodic reports.