The Management of Text S.A. ("Company") hereby discloses to the public the key operational indicators recorded by the Text Capital Group ("Group") in the second quarter of the 2024/25 financial year (July - September 2024).
The value of payments received amounted to USD 22.84 million, which means an increase of 14.9% annually and 1.0%, respectively, compared to the previous three months.
In the second quarter of the financial year, the estimated value of Monthly Recurring Revenue (MRR) from all the Group's products amounted to 7.04 million USD as of the end of September 2024. This represents an increase of 8.8% compared to the previous year and 0.4% decrease compared to the state as of June 30, 2024. The MRR figure quoted does not consider the faster-growing fees not covered by the fixed subscription fees (fees for additional ChatBot interactions, API as a Service, and others).
As of September 2024, the ARPL (average monthly revenue per licence, synonymous to the earlier used term ARPU) for the LiveChat product was 173.9 USD, compared to 170.7 USD at the end of June 2024 and 156.7 USD a year ago.
The ChatBot ARPL was 148.1 USD, compared to 146.2 USD at the end of June 2024 and 126.6 USD a year ago.
The HelpDesk ARPL was 191.1 USD, compared to 172.0 USD at the end of June 2024 and 137.7 USD a year ago.
The optimization actions initiated at the end of the 2023 calendar year, aimed at improving the pricing structure of the offering and customer utilization of the LiveChat product, resulted in, among other things, an improvement in revenue churn (net MRR churn), an increase in the LiveChat product's ARPU, and simultaneously raising the customer churn rate. The optimization measures will continue in the following quarters, but their assumed impact on KPIs will be smaller.
At the end of the second quarter, the number of LiveChat paying customers was 36.435 clients.
At the end of September, there were 2.962 ChatBot clients and 1.224 HelpDesk clients.
Revenues from the commercialized Text Platform (API as a Service), launched in the previous quarter, increased by 16% to USD 59k.
The Company emphasizes that its offering targets business customers through online services, including livechat.com, chatbot.com, helpdesk.com, knowledgebase.com, and openwidget.com. The Company's Management Board highlights that the presented data is estimated and preliminary and may ultimately differ from those presented in the periodic report.
Due to the fact that the Group generates a significant majority of its revenue in US dollars (USD), the USD/PLN exchange rate has a significant impact on the final results presented in the periodic reports.