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Key performance indicators for Q4 2023/24 FY

The Management of Text S.A. ("Company") hereby discloses to the public the key operational indicators recorded by the Text Capital Group ("Group") in the fourth quarter of the 2023/24 financial year (January - March 2024).

The estimated value of Monthly Recurring Revenue (MRR) from all products of the Group, as of the end of March 2024, amounted to 6.66 million USD. This represents an increase of 4.1% compared to the previous year and 2.6% compared to the state as of December 31, 2023.

In the fourth quarter of the fiscal year, the value of payments received amounted to USD 21.74 million, which means an increase of 8.6% on an annual basis and 1.9%, respectively, compared to the previous three months.

During the quarter, activities aimed at optimizing the structure of the Company's product price lists and the use of products by customers had a significant impact on the recorded operating indicators. The activities initiated at the end of the 2023 calendar year resulted in, among others: improved revenue churn (net MRR churn), an increase in ARPU (average monthly revenue per customer) of the LiveChat product and a simultaneous increase in the customer churn rate. The Company assumes the continuation of such activities in the following quarters, which may significantly impact ARPU and churn in these periods.

As of the end of March 2024, the ARPU for the LiveChat product was 160.1 USD, compared to 156.4 USD at the end of December 2023 and 159.7 USD a year ago.

The ChatBot ARPU was 134.5 USD, compared to 132.4 USD at the end of December 2023 and 121.0 USD a year ago.

The HelpDesk ARPU was 153.4 USD, compared to 140.0 USD at the end of September 2023 and 121.2 USD a year ago.

As of the end of the fourth quarter of the financial year, the number of paying customers for LiveChat was 37,848, ChatBot 2,954, and HelpDesk 1,163.

The Company emphasizes that its offering targets business customers through online services, including livechat.com, chatbot.com, helpdesk.com, knowledgebase.com, and openwidget.com. The Company's Management Board highlights that the presented data is estimated and preliminary and may ultimately differ from those presented in the periodic report.

Due to the fact that the Group generates a significant majority of its revenue in US dollars (USD), the USD/PLN exchange rate has a significant impact on the final results presented in the periodic reports.