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Preliminary estimated revenue for Q3 2021/22 FY

The Management Board of LiveChat Software S.A. (“Company”) informs that the estimated consolidated sales revenues of the LiveChat Software Capital Group (“Group”) for the three months period ended in December 2021 (Q3 of the 2021/22 financial year) amounted to 13.92 mn USD and were 14.3% higher than those achieved in Q3 of the 2020/21 financial year.

In the same period of the previous year (October - December 2020) consolidated revenues amounted to 12.18 mn USD.

In the period July – September 2021 (second quarter of the financial year 2021/22) revenues amounted to 14.34 mn USD.

The increase in revenues compared to the previous year results from both the increase in the number of clients of all the Group’s solutions and the higher ARPU (average revenue per client). The decrease in relation to the previous three months is the result of a very high level of annual payments recorded in the second quarter and fully booked in this period, and a relatively low level of such payments in the third quarter of the current year. This situation was described in the Management Board's Report for the first half of the financial year published on November 24, 2021.

The increase in recurring revenues (MRR - Monthly Recurring Revenue) allows now to expect revenue increases in the coming quarters, both on an annual and quarter-to-quarter basis.

The Group’s Monthly Recurring Revenue (MRR) value at the end of December 2021 was 4.44 mn USD, which is an increase of 1.0% from the end of September 2021 and an increase of 15.5% year on year. For the purpose of MRR calculation, the annual payments are broken down into individual months.

The most important trends that influenced the achieved result are:

  • Increase of ARPU (average monthly revenue per subscriber) of the main Groups’ products. At the end of December 2021, LiveChat ARPU was USD 119.2 in comparison with USD 119.4 at the end of September 2021 (verified value) and USD 115.0 a year ago. ChatBot ARPU amounted to USD 98.9 at the end of December as compared with USD 96.9 at the end of the last quarter and USD 82.8 a year ago.
  • Increase in the number of Group’s customers. At the end of Q3 2021/22 there were 34.582 LiveChat paying clients and 2.306 ChatBot paying clients.
  • ChatBot product revenues increased by 10.3% in comparison with the previous quarter and by approximately 63% in comparison with the same period last year.

The Company indicates that its offer is addressed to business clients via websites, includingwww.livechat.com,www.chatbot.com,www.helpdesk.com,www.knowledgebase.ai.

The Management Board emphasizes that the presented data are estimates and preliminary. Therefore, they may ultimately differ from those shown in the periodic report.

Starting from the data for Q4 2020/2021, the publication of the reports on the preliminary estimated revenues has been accelerated as compared to the analogous reports for the previous periods and may result in a more significant difference in relation to the final results.

Because the Company generates the vast majority of revenues in the US dollar (USD), the USD / PLN exchange rate has a significant impact on the results presented in the periodic reports.